FAQ

Yes, at checkout you'll be able to select your prefered delivery date (Mon to Sat). Please note if a date is unavailable on the dater picker that means we're sold out for that day or not delivering e.g. public holiday.

Yes. See below for details:

• Anytime Delivery (Anywhere in Sydney) - $10. Your order will arrive at some time between 8.00am and 3.30pm. You'll receive an SMS around 7am on the delivery day with a 2 hour ETA window so you'll know when to expect your order.
• VIP Delivery (between 8am and 10am) - $40 ($25 if going to Sydney CBD)
• VIP Delivery (between 9am and 11am) - $30 ($20 if going to Sydney CBD)

At around 7am on delivery day, you'll receive an SMS with your driver's details and a 2 hour delivery ETA window (if Anytime Delivery was selected), so you'll know when to expect your order.

Delivery is $10 to any Sydney suburb. Specific time delivery options are available at an extra cost - see below:

• Anytime Delivery - $10. Your order will arrive at some time between 8.00am and 3.30pm. You'll receive an SMS around 7am on the delivery day with a 2 hour ETA window so you'll know when to expect your order.
• VIP Delivery (between 8am and 10am) - $40 ($25 if going to Sydney CBD)
• VIP Delivery (between 9am and 11am) - $30 ($20 if going to Sydney CBD)

We deliver to all suburbs of Metropolitan Sydney. If you're based in Melbourne, our distributor in Melbourne is Cake Run. They stock all our products and deliver to all suburbs in Melbourne Metro.

Normally we don't. If the order amount is over $1000 we may deliver outside of Sydney, depending on delivery suburb. Enquire via live chat with customer service. If you're based in Melbourne, our distributor in Melbourne is Cake Run. They stock all our products and deliver to all suburbs in Melbourne Metro.

If you're based in Melbourne, our distributor in Melbourne is Cake Run. They stock all our products and deliver to all suburbs in Melbourne Metro.

We normally deliver Mon to Sat, and occasionally deliver Sundays depending on staff availability. If we are delivering on a particular Sunday a notice is published at the top of our website indicating so.

We occasionally deliver on Sundays depending on staff availability. If we are delivering on particular Sunday a notice is published at the top of our website indicating so. As a side note, if you're planning ahead for a Sunday event, you can have your order delivered on Sat and keep it refrigerated overnight. Our products are perfectly fine to store refrigerated for up to 5 days.

No.

Next day delivery is available if you order by 4pm. Future delivery dates can also be selected.

Yes. If you have a party or function at a restaurant, pub, club or function centre, we can deliver your order straight there and we'll let you know once the order is delivered via SMS. You'll just need to check with the venue that they're open during business hours, otherwise delivery may not be possible.

No. We can't guarantee afternoon deliveries.

No. We are purely a delivery service covering all Sydney suburbs.
That said, our cakes are available to purchase in-store without a pre-order at Padstow Food Services (one of our partners). See Padstow Food Services & their opening hours here.

Note that if you purchase in-store from Padstow Food Service, cakes will need at least 3 hours to thaw before consuming as they are stored frozen.

No. We are purely a delivery service covering all Sydney suburbs.
That said, our cakes are available to purchase in-store without a pre-order at Padstow Food Services (one of our partners). See Padstow Food Services & their opening hours here.

Note that if you purchase in-store from Padstow Food Service, cakes will need at least 3 hours to thaw before consuming as they are stored frozen.

No. We offer an 8-inch size (around 20cm) as this has proven to be most popular over the years. It serves up to 14 people.

Yes. Check them out here. They are very popular and you'll never guess that they're gluten free.

Yes. We only use halal-based ingredients for all products. No alcohol is used in any of cakes or other sweets.

Yes. Our vegan chocolate cake is both vegan and gluten free. Very popular!

No.

All our products are cooked throughout without any raw ingredients including eggs. All of our cakes are suitable for pregnant women.

Yes. Upon delivery, the product temperature sits at around 1-2 degrees celsius. You can store any of our products in the freezer for months. Once removed from the freezer, allow 3-4 hours for cakes to thaw. With macarons, they only need around 30mins to thaw once removed from the freezer.

We accept Mastercard, Visa, Amex, Paypal, Paypal Pay in 4, Google Pay and Apple Pay. Debit cards are also accepted.

Standard minimum order for delivery is $65 (some regional Sydney suburbs have a higher minimum).

On especially busy days min. order may be higher to cover staff overtime / penalty rates. These dates are:

• Valentine's day / weekend
• Easter long weekend
• Mother's day weekend
• Father's day weekend
• Christmas eve
• Christmas day
• Boxing day
• Any other similar holiday / cultural celebration dates

If there is no one to accept a delivery, the driver will call the contact number registered with the order for instructions. If contact can’t be made, the order will likely be returned to our kitchen.

Please note that our drivers usually cannot wait more than 10 mins at a delivery destination.

We offer redelivery of an order for $30, organised by customer service for orders that couldn't be delivered first time.

No. Our products are sold 'as is', i.e. as they appear on our website. We don't tailor products ordered to specific customer needs.

We accept cancellations and will provide full store credit refund if order is cancelled before 4pm on business days. We do not offer cash refunds